You may be eligible for a refund of your ticket under the following circumstances:
- If your flight has been cancelled;
- If you have experienced a flight delay of over 5 hours;
- If your scheduled time of departure is delayed by at least 5 hours;
- In the case of bereavement of a booked passenger or bereavement of an immediate family member who is not travelling with you.
Please contact the partnered OTA you booked with to process a refund.