If you're prompted to upload a visa or residency document during check-in and your document is listed below, follow the instructions provided. If it’s not listed but you believe it entitles you to travel, wait for the 5-second timeout on the scanning screen, then manually capture a photo of your document. You will be checked in, but must present your travel document at the airport. These document types aren’t fully supported by our system but will not prevent you from flying.
Electronic Visas (eVisas)
Applies to: Morocco, Albania, Jordan, Egypt, Turkiye,
- After 5 seconds on the scanning screen, you’ll be asked to manually take a photo of your visa.
- You’ll receive a "Rejected" status but will still be successfully checked in.
- A restricted boarding pass will be issued.
- Bring your original document and go to the check-in desk at least 2 hours before departure for manual verification and to collect a printed boarding pass.
UK Biometric Residence Permits (BRP) and UK Biometric Residence Cards (BRC)
Note: BRPs become digital-only from 2 June 2025.
- If you do not have a physical BRP or BRC, take a photo of the UKVI portal page displaying your Immigration/visa status on another device.
- You’ll receive a "Rejected" status but will still be checked in.
- A restricted boarding pass will be issued.
- Bring your device and go to the check-in desk at least 2 hours before departure for manual verification and to collect a printed boarding pass.
Group Travel Lists
Used by: Minors travelling as part of a school group between EU- Non-Schengen countries.
- If you do not enter passport details, online check-in will not be possible—you must check in at the airport.
- If you enter passport details, proceed as normal.
- After 5 seconds on the scanning screen, take a manual photo of the group travel list.
- You’ll receive a "Rejected" status but will still be checked in.
- A restricted boarding pass will be issued.
- Go to the check-in desk at least 2 hours before departure for manual verification and boarding pass printing.
Renewal Receipts
Used with: Expired residence permits; mainly from Italy and France
- After 5 seconds on the scanning screen, take a manual photo of your renewal receipt and your expired Residence permit/card
- You’ll receive a "Rejected" status but will still be checked in.
- A restricted boarding pass will be issued.
- Go to the check-in desk at least 2 hours before departure for manual verification and printed boarding pass.
UK Digital Status (eVisa)
- After 5 seconds on the scanning screen, take a photo of the UKVI portal page displaying your Immigration/visa status
- You’ll receive a "Rejected" status but will still be checked in.
- A restricted boarding pass will be issued.
- Go to the check-in desk at least 2 hours before departure for verification and boarding pass printing.
Seaman’s Book (SID)
- After 5 seconds on the scanning screen, take a manual photo of your Seaman’s ID document and the voyage letter
- You’ll receive a "Rejected" status but will still be checked in.
- A restricted boarding pass will be issued.
- Go to the check-in desk at least 2 hours before departure for manual verification and to collect your boarding pass.
Tip:
If your document is listed above and your upload is rejected, don’t worry—you can still fly. Just bring the original document and airport check in desk to have your documents checked and print your boarding pass.