If you have booked one of the below types of assistance, we will allocate you a suitable seat on-board, free of charge, along with one travel companion.
For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.
- Assistance type (BDGR ) Customer travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival ) to the aircraft seat and separate safety briefing from cabin crew
- Assistance type (PETC ) Customer travelling with a guide/assistance dog, but requires no special airport special services
- Assistance type (WCHC ) Customer requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat
- Assistance type (WCHS) Customer requires assistance through the airport (departure & arrival) and up/down the aircraft steps
- Assistance type (DPNA) Self-reliant customer with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate
- Assistance type (BLND) Blind/Vision impaired customer requires a walker (departure & arrival ) through the airport to the aircraft seat and separate safety briefing from the cabin crew
Please note: Emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind.
Special Assistance Queries.
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The above phone lines are open:
Mon - Fri: 09:00 - 19:00 CET
Sat: 09:00 - 18:00 CET
Sun: 10:00 - 18:00 CET