Where a booking appears to have been made through a third-party travel agent who has no commercial relationship with Ryanair, the booking may be blocked. As third-party travel agents often do not provide Ryanair with the passenger’s correct email address and payment details, we need to verify the passenger’s identity before they can manage their booking and check-in online. Ryanair needs to carry out this verification process in order to ensure we can comply with safety and security requirements.