Special Assistance Queries

Need more help? Speak directly to one of our Special Assistance agents by phone.

Calls charged at local rate.
Calls from mobiles and other networks may cost more.

Only calls connected with our customer support agents are recorded for training and quality purposes, in addition to the purposes indicated in our privacy policy.

All recordings are retained for at least 90 days.

The above phone lines are open:

Monday-Friday - 9:00-22:00 – CET

Saturday - 9:00-19:00 CET

Sunday - 10:00-19:00 CET

Chat with a Special Assistance Agent for free.