Adding Medical Equipment

If you wish to carry or use a special medical item onboard you must submit your requirements for via the online form. Our special assistance team will review and determine if your request can be approved. If approved, we will provide you with written authorisation of this.

Bringing Medical Equipment as Checked Luggage

If you need to include medical equipment in your checked-in luggage, please contact our Special Assistance Line to obtain a ‘Checked Baggage Waiver’ letter. You will need to present this letter to staff at the bag-drop desk.

Bringing Medical Equipment as Carry-On Baggage

If you prefer to bring medical equipment as carry-on, please reach out to our Special Assistance Line to request a ‘Cabin Baggage Waiver’ letter. This letter must be shown to staff at the boarding gate.

For any additional assistance or questions, our Special Assistance team is here to help ensure a smooth and comfortable journey. You can reach out to them via chat or phone for support.