Special Assistance Queries

Need more help? Speak directly to one of our Special Assistance agents by phone.

Calls charged at local rate.
Calls from mobiles and other networks may cost more.

Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.

The above phone lines are open:

Monday-Friday - 9:00-22:00 – CET

Saturday - 9:00-19:00 CET

Sunday - 10:00-19:00 CET

Chat with a Special Assistance Agent for free.